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Frequently asked questions
Quick answers on becoming a customer, ordering, controlled substances, shipping, and compliance.
How do I become a customer?
Complete our online Customer Registration form. Once your pharmacy is verified and approved, you'll get access to your online ordering account where you can browse the full catalog and place orders.
Is there a contract or order minimum?
No contracts, ever, and low order minimums. Buy what you need, when you need it. Our ordering is built around the way independent and regional pharmacies actually buy.
How quickly do orders ship?
Orders placed by our daily cutoff are processed the same day and shipped nationwide. Refrigerated and temperature-sensitive products are handled with appropriate cold-chain packaging, and multiple service levels let you choose your speed.
How do I order controlled substances?
Schedule II medications can be ordered electronically through CSOS (the Controlled Substance Ordering System) or with the paper DEA Form 222, your choice. CSOS enrollment is a one-time setup with your own DEA-issued certificate. Schedules III–V are ordered right alongside the rest of the catalog.
What products do you carry?
A full line of generic Rx, OTCs, injectables, topicals, respiratory, and ophthalmic/otic, 1,800+ products from 100+ manufacturers.
Are your products traceable and compliant?
Yes. Pharmsource is a licensed pharmaceutical wholesale distributor with DEA and state licensure, DSCSA compliant, and sourcing through authorized, verified trading partners, so every order is documented and traceable. DSCSA transaction data for your shipments is available through LSPediA. See the Resources page for how to access it.
Do you carry diabetic products?
Pharmsource is not an authorized distributor of diabetic products.
What is your return policy?
Returns are handled through a documented Return Authorization (RMA) process. See our Return Policy page for the full terms and eligible items.
How do I access my account or place an order?
Use the Login / My Account link to sign in to your online ordering portal, where you can browse the catalog, reorder favorites, track orders, and manage invoices and statements.
Still have a question?
Our team is glad to help before you commit.