Return Policy

Full credit will be given for shipping errors and products damaged in transit, provided the error or damage is reported to us within 24 hours of receipt of the product.

Once a package is received and “signed” by the customer, legal ownership is transferred to the customer, and customer is responsible for the product.

All returns must be authorized in advance by a Manager, as well as, have a Return Authorization Number. Return box must be marked with “RETURN” and the Return Authorization number clearly written on the box. After receiving pre-authorization, to receive reimbursement for all eligible returns, all product should be shipped pre-paid to:

Any unauthorized returns will not be processed for credits.

We reserve the right to not accept bulk returns, returns from inactive accounts, accounts with outstanding balances or accounts in the process of closing.

We reserve the right to return or destroy products that are ineligible for credit or are sent without prior authorization.

Products sold as “Brand”, “Short-Date” and/or “Closeout” are not returnable.

A 20% restocking fee will be charged for all product returned after 5 days from receiving date. An additional 10% fee will be charged for every week thereafter.

Returns outside policy guidelines will not be accepted and no credit of any kind will be issued.

Products damaged due to improper storage, handling, flood, fire, and/or disaster will not be eligible for return.

Repackaged products or opened containers are not eligible for return or reimbursement.

Product recalls will be handled in accordance with the instructions provided by the manufacturer.